Privacy Policy

Last updated: 5 October 2026

The Red Tile Inn is a village pub at Middle Road, Cossington, Bridgwater, Somerset, TA7 8LN. This notice explains how we use personal information when you visit our website, contact us or ask to book a table. For questions about your information, email manager@theredtileinn.co.uk or call 01278 228778.

Information we collect

When you contact us, we may receive your name, email address, phone number, company (if you provide one), enquiry type, message and any marketing choice you make. If you ask to book by phone or email, we may also note your preferred date and time, party size and information you choose to share to help us arrange your visit.

When you use the website, our hosting and security services may process your IP address, browser and device details, pages requested and security information. The site also remembers your cookie choice. The contact form uses Google reCAPTCHA to help detect spam and abuse. If optional analytics are enabled, they are used only after you accept analytics cookies.

Please do not send sensitive personal information through the contact form unless it is needed for your enquiry. If you tell us about a dietary or accessibility need, we use that information only to help with your visit and share it with staff who need to know.

Why we use it

• Enquiries and bookings: to answer you, arrange a booking and provide the service you request. We rely on steps taken at your request before a booking, performance of a booking agreement, or our legitimate interest in responding to general enquiries, as appropriate.
  
• Website security: to protect the website and prevent spam or misuse. We rely on our legitimate interest in running a secure service.
  
• Optional marketing: to send pub news or promotions only if you have opted in. We rely on your consent, which you can withdraw at any time by contacting us.
  
• Optional analytics: to understand and improve the website if you accept analytics cookies. We rely on your consent.
  
• Legal records: to meet any applicable legal or accounting duties.

You do not have to provide information to browse the website. If you do not provide the contact details needed for an enquiry or booking, we may not be able to reply or confirm your request.

Who we share information with

Relevant pub staff can access enquiries and booking details. We use service providers for website hosting and maintenance, email delivery (including SendLayer), and spam protection (Google reCAPTCHA). Google Maps is available on our contact page; using the map may involve Google processing information about your visit. If analytics are enabled and you consent, Google may also process website usage information. We do not sell your personal information.

Some providers may process information outside the UK. You can contact us for information about the destinations and safeguards that apply to your information.

How long we keep information

We keep enquiries and booking information for as long as needed to deal with your request, manage any follow-up and meet applicable legal, accounting or dispute-resolution requirements. Website security records are kept according to the relevant hosting and security settings. Cookie durations are described in our Cookie Policy. When information is no longer needed, we delete or anonymise it.

Your rights

Depending on the circumstances, you may ask to access or correct your information, have it erased, restrict its use, or receive a copy in a portable format. You can withdraw consent for marketing or optional analytics at any time. To make a request, email manager@theredtileinn.co.uk.

Your right to object

You can object to our use of your information where we rely on legitimate interests. You can also object to direct marketing at any time. Contact us using the details above and we will consider your request in line with data protection law.

Cookies and other websites

Read our Cookie Policy for details of website cookies and your choices. Links to other websites, including booking, social media and map services, are governed by those providers’ own privacy notices.

Complaints and changes

Please contact us first if you are concerned about how we have used your information. You also have the right to complain to the Information Commissioner’s Office. We may update this notice when our services or data practices change; the date at the top shows the latest version.